We want your lamb to arrive fresh, safe, and in the condition we sent it. Here’s how we handle delivery.
Shipping Costs
Shipping is calculated at checkout based on your total order value and delivery location.
We currently deliver within Australia. We don’t deliver to P.O. Boxes. Rural or remote areas may attract extra freight charges—we’ll let you know before dispatch.
Order Processing
- Orders are sent from Yass Valley region, NSW.
- We aim to process and dispatch orders within 4–10 business days, excluding weekends and public holidays.
- Some products (like jerky or tallow) are made or packed to order, which can add a little extra time.
- Once your order is placed, you’ll receive an email confirmation. If it doesn’t appear in your inbox, check your junk/spam folder.
If you need help with your order, contact us immediately at orders@oldmcdonaldlamb.com.au.
Once your order has shipped, we can’t make changes.
Shipping Address
Please double-check your delivery details before finalising your order.
- We can’t take responsibility for orders sent to an incorrect address provided by you.
- If a parcel is returned because of an inaccurate address, we’ll refund the order amount (minus shipping costs) and you’ll need to place a new order.
Delivery Handling
Once your order leaves our farm or packing partner, it’s handled by a third-party courier. We don’t control whether your order is delivered to your door or a designated pick-up location—that’s up to the courier.
Damaged Goods
We pack your order to handle the journey, but if damage occurs:
- If the packaging was at fault on our end, we’ll resend your order at no extra cost.
- If the damage was caused by the courier, we’ll help lodge a claim with them. You’ll also need to lodge your own complaint when accepting or collecting the order.
- Take clear photos (under 2MB) of the damage and email them to us with your order number.
Each situation is reviewed individually, and we’ll do our best to sort out a fair solution.