Because our products are fresh or food-based, we have to be strict about refunds and returns. Please read this before placing your order.
When a Refund or Exchange is Possible
You may be eligible for a refund or exchange if:
- You received the wrong item (and it’s unopened, untampered, and in a re-saleable condition)
- An item is faulty
When a Refund or Exchange is Not Possible
We cannot refund, exchange, or enter into further correspondence if:
- You’ve changed your mind
- The product has been opened, tampered with, or is no longer in a saleable condition
- You ordered the wrong product
Gift vouchers are not redeemable for cash.
Timeframes & Contact
- You must contact us within 48 hours of receiving your order if there’s an issue.
- For defective items, returns must be made within 2 days of purchase at your expense.
- Use a registered or trackable service for returns—we can’t be responsible for items lost in transit.
Replacements & Refund Method
- Defective items will be replaced with the same product where possible.
- If a replacement is not possible, a full refund will be issued as a gift voucher for future purchases.
Damaged Goods in Transit
If your order is damaged during delivery:
- Email orders@oldmcdonaldlamb.com.au within 48 hours.
- Include your order number and clear photos (under 2MB) showing the damage.
- Each case will be assessed individually. We may offer a replacement or a gift voucher, at our discretion.
Returning Goods
- Contact us for a Return Authority before sending anything back.
- Items must be in original packaging and saleable condition.
- Return shipping costs are at your expense.
- Shipping charges and bank fees are non-refundable.
- Credits are issued as a gift voucher or replacement, at our discretion.